Frequently Asked Questions · Heights Behavioral Health
Straight answers to the questions we hear most. If yours is not here, call (877) 549-5102.
01Getting Started
02Programs and Care
03Cost and Payment
04Privacy
Getting Started
For guidance about your situation, call admissions at (877) 549-5102.
Often the same week. Learn how admissions works.
A licensed clinician reviews your history, concerns and goals, then recommends a level of care. See our Level of Care Assessment.
We refer to trusted detox partners, then continue your care.
Programs and Levels of Care
For guidance about your situation, call admissions at (877) 549-5102.
IIP is our individualized flagship, PHP offers full days of structure and IOP runs several days a week. Our PHP vs IOP guide explains more.
Yes. Evening IOP runs Tuesday through Thursday, 5:15 to 8:15 pm, in person or virtually. Individual therapy can be virtual, and select daytime groups rotate as virtual options. See Virtual IOP.
IIP is suggested at about 90 days; other plans vary.
Cost and Payment
For guidance about your situation, call admissions at (877) 549-5102.
We are private pay and provide superbills for out-of-network reimbursement.
It depends on your out-of-network benefits. Start with our Out-of-Network Benefits Check.
Many people do. Read using FMLA for treatment in Texas.
Daily Life in Treatment
For guidance about your situation, call admissions at (877) 549-5102.
Yes. A chef prepared lunch is served on campus from 12:00 to 1:00 pm every program day. Programs run Monday through Friday, 9:00 am to 4:15 pm.
Yes, with our registered dietitian, in groups and one to one. Nutrition is part of IIP and can be added to any level of care. See Nutrition Therapy.
Yes, under HIPAA and federal rules for substance use records.
Not without your written consent.
What We Treat
We treat adults, and we treat co-occurring conditions together through dual diagnosis care.
Guides and Resources
Clinician-written articles on levels of care, costs and what to expect.
Why Environment Matters in Recovery: A Space Built to Heal
Stepping Down from PHP to IOP: How and When It Happens
What Is PHP in Mental Health? A Typical Day, Hour by Hour
Ready When You Are
One confidential call can help you understand your options and the right starting point.
Start Confidentially
Tell us a little about what is going on and the best way to reach you. A member of our admissions team will follow up personally. Please do not include sensitive medical details in the form.
Clinical Review
Written by Joni Ogle, LCSW, CSAT, CEO of Heights Behavioral Health, and clinically reviewed by Deborah Darnell-Drake, LCSW-S, ACSW, LMFT, Chief Clinical Officer. Heights Behavioral Health provides licensed outpatient behavioral health care for adults in Houston, Texas, delivered by master’s-level clinicians and licensed professionals. This page is intended to explain HBH services and does not replace an individualized clinical assessment. Last reviewed October 2026.
Explore Heights
Every program, condition, and specialty at Heights connects to one coordinated outpatient team in the Houston Heights. Start wherever fits your situation, or call admissions and we will point you to the right place.
Client Reviews
Verified reviews from clients and families who have been through our programs. Read them in full on Google, or add your own.
“From my very first interaction, I felt welcomed, respected, and genuinely cared for. The staff took the time to listen, answer my questions, and create a treatment plan that fit my needs.”
“Heights offered treatment three evenings a week, which made it possible for them to work during the day and still get consistent support.”
“Our family was scared and unsure where to turn. From the first conversation with Jeff and Beckie to walking through the doors, we felt genuinely cared for.”
Contact Admissions
Call to discuss treatment for yourself or a loved one, talk through next steps, or refer a client. Confidential and judgment-free, every time.
Crisis Notice
Heights Behavioral Health provides scheduled outpatient care and is not an emergency or crisis service. This page is general information, not medical advice. If you are in crisis, call or text 988, or call 911 if someone is in immediate danger.
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