Heights Behavioral Health

Website Privacy Policy

Heights Behavioral Health, LLC
Effective Date: May 27, 2026
Last Updated: July 14, 2026

About This Policy

Heights Behavioral Health, LLC (“Heights Behavioral Health,” “HBH,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through this website, how we use it, how we share it, and the choices you have. By using this website, you agree to the practices described here.

HBH is an adult outpatient behavioral health provider located at 1009 Yale St., Houston, Texas 77008. We are a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) when applicable. Information you provide as a patient during treatment is handled under HIPAA, applicable Texas law, and, for substance use disorder records, 42 C.F.R. Part 2, as described in our Notice of Privacy Practices.

Information We Collect

Information You Provide

When you contact us through a form, request a consultation, call, or email us, we may collect your name, email address, phone number, and any information you choose to include in your message. We ask that you keep these messages general and avoid sending protected health information through the website.

Information Collected Automatically

When you visit the website, we and our service providers may automatically collect limited technical information such as your IP address, browser type, device type, operating system, referring website, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar technologies, described in our Cookie Policy.

How We Use Your Information

• To respond to your inquiries and coordinate admissions and scheduling
• To provide information about our programs and services that you request
• To operate, maintain, secure, and improve the website
• To understand how visitors use the website so we can make it more helpful
• To understand which pages and traffic sources lead visitors to call our admissions line, so we can staff and improve appropriately
• To comply with legal obligations and protect the rights, safety, and security of our clients, staff, and organization

Cookies and Analytics

We use cookies and similar technologies to operate the website, remember preferences, and understand site usage. This includes Google Analytics 4, deployed through Google Tag Manager, and CallTrackingMetrics, which supports call measurement. We do not currently use advertising or social media pixels on this website. You can learn what we use and how to manage your choices in our Cookie Policy.

How We Share Information

We do not sell your personal information. We may share website information in limited circumstances:

• Service providers. With vendors that host the website, provide analytics or call measurement, deliver email or forms, or otherwise support our operations. These providers are permitted to use the information only to perform services for us.
• Legal and safety. When required or permitted by law, or to protect the rights, property, or safety of HBH, our clients, or others.
• Business changes. In connection with a merger, acquisition, financing, or sale of assets, subject to applicable law.

Health Information and Tracking Technologies

We take particular care with information that could relate to your health. We do not intend to collect protected health information through the website’s contact forms, and we ask that you not submit it there. Where we use website analytics and call measurement, we work to configure them so they do not collect information that would identify you as a current or prospective patient, and we do not knowingly share identifiable health information with third-party advertising or social media platforms. If you need to share health information with us, please do so by phone or through a secure channel we provide, not through the public website.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information collected through this website. No website or method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain website information for as long as needed to fulfill the purposes described in this policy, to respond to your inquiries, and to comply with our legal, accounting, or reporting obligations.

Your Privacy Choices

• Cookies. You can control cookies through your browser settings and any cookie controls we provide. See our Cookie Policy.
• Communications. If we send you marketing emails, you can opt out using the unsubscribe link in those emails. We may still contact you about your inquiries or services you have requested.

Texas Residents and Other State Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, or delete it, or to opt out of certain processing. Texas residents may have rights under the Texas Data Privacy and Security Act. Many of these laws do not apply to information already governed by HIPAA or other health privacy laws. To make a request, contact us using the information below. We will respond as required by applicable law and may need to verify your identity before acting on your request.

Third-Party Links

This website may link to third-party websites or resources. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any site you visit.

Children’s Privacy

Our services and this website are intended for adults. We do not knowingly collect personal information from children under 18 through this website. If you believe a child has provided us information, please contact us so we can remove it.

Do Not Track and Global Privacy Control

Some browsers offer “Do Not Track” signals or Global Privacy Control settings. Because there is not yet a common industry standard for responding to these signals, our website may not respond to all of them. We describe the cookie choices available to you in our Cookie Policy.

Changes to This Policy

We may update this Website Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and post the current version on this page. Significant changes may be communicated through additional notice where appropriate.

This Website Privacy Policy governs this website only and is separate from HBH’s Notice of Privacy Practices, which governs protected health information related to your treatment.